Frequently Asked Questions

What forms of payment do you take?

We accept cash, debit, Visa, and MasterCard. Payment is taken after each visit.

Do I require a referral to come for massage or physiotherapy?

No referral is needed to see any of our practitioners/therapists, although your private health insurance may require a referral for reimbursement of fees.

Are your services covered under OHIP?

Our services are not covered under OHIP as we are a private clinic. We will provide the invoice needed to submit an insurance claim. Every insurance company has their own claim form so the client submits the invoice on their own.

What can I expect from my first visit?

Your first visit to the clinic is an assessment that can take up to an hour. The practitioner/therapist will review your health history and current issues to determine what treatment will work best for you. The practitioner/therapist can begin treatment right away and determine the frequency of your future visits.

Are there any issues you don’t accept?

We do not accept workplace (WSIB) or motor vehicle accident (MVA) clients with an open (ongoing) insurance company file.

What is your cancellation policy?

To cancel an appointment, 24 hours’ notice is required. For any appointment cancelled less than 24 hours in advance you will be charged a cancellation fee equal to 50% of the treatment fee.